PRIVACY POLICY
Urban Awareness USA believes that strong electronic privacy is crucial for the ongoing success of the Internet as a service, commercial, and entertainment medium. To this end the information you enter here will be known to only two parties: you and Urban Awareness USA. We do not sell or provide your information to anyone outside of Urban Awareness USA.
REFUND POLICY
Membership and membership renewal fees are not refundable.
We want you to be completely satisfied with any Urban Awareness USA product purchases. At any time within 15 days you may return Urban Awareness USA products for a full refund or credit of the purchase price, less shipping and handling costs. Just follow these three easy instructions to return a purchase:
- Make sure the item is in resalable condition. We cannot refund or credit returned products that are marked or damaged.
- Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so that we can issue the proper credit or refund.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:
Urban Awareness USA
601 Dinwiddie Street
Portsmouth, Virginia 23704
Phone: 1-866-975-8722
Fax: 757-393-9003
Defective products may be returned for replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective product, call 1-866-975-8722, fax 757-393-9003, or e-mail customerservice@urbanawarenessusa.org.
CHARGES
Charges will be billed by and appear on your credit card statement as coming from 'Urban Awareness USA'.
SHIPPING INFO
Our goal is to process all orders within 72 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within three business days. For information regarding shipments to US Territories or international shipments/billing please call 1-866-975-8722, fax 757-393-9003, or e-mail customerservice@urbanawarenessusa.org |
